Online Support

Online Customer Support

• What do I need to pack and bring for the yacht chartering vacation?
• As with most holidays or vacations the general rule is: the least baggage you have the better. This truism is no different for yacht chartering vacations or holidays. To help you pack, just imagine what it is that you are going to be doing while on your particular charter. Some of the time you may be swimming or sunbathing - other times you might be dining in a great seafood restaurant. The type of charter and location dictates what is advisable to bring.

  
  Some items which are worth considering are: light summer clothing such as shorts, tops, skirts, sun hats or caps, sandals, trainers or sneakers or soft soled athletic shoes, bathing and swim suites and warmer clothing for night wear such as sweatshirt, sweater, windbreaker, jeans, light pants.

• What is the cost of a Gravity Malibu yacht charter?
• The length of time you charter Gravity, of course, will determine the cost. Most yacht charter guests charter for one week or longer. We also have day charter events. On extended charters, we are open to negotiating discounts or special pricing. We organize charters for most lengths and will work out the best pricing for an unforgettable experience on Gravity. Use our online booking to charter our luxury yacht and let us facilitate your needs with a feasible.
  
  Estimate your charter cost by using our online charter cost estimator and book your charter online today!
• What type of activities will there be to do on my yacht chartering vacation?
• A few of the more common activities our guests can enjoy includes scuba diving, kayaking, jet skiing, water skiing, wakeboarding, snorkeling, swimming, sunbathing, dining - the list goes on depending on your charter location. For a complete list of on board activities visit our 'Toys Available on Charter' page under our 'Packages' menu.

  
  Independent of the onboard offerings, guests may also enjoy additional activities such as shopping, night clubbing, dining and much more based on your charter location.

• What type of amenities will be included?
• Amenities include scuba, water toys like inflatable tenders and jet skis, high-speed internet, a deck jacuzzi and special satellite electronics and computers for business communications.
  
  Special Requests
  Special requests on specific items/services require advance notice. Please contact us prior to booking to discuss any special requests or arrangments and we will provide you with the best possible resolve to enhance your charter experience.
  
  Use our Contact Info. form or call us at (310) 963-8734 or (212) 945-8218 to inquire for more information.
• What type of food and drinks will be served onboard?
• Once you have confirmed your online charter booking, a Gravity Malibu Yacht customer service representativie will send you a preference sheet to complete including special dietary needs. These sheets are an opportunity to help our crew understand your likes and dislikes. Eating and drinking will be a very enjoyable part of your charter vacation and the more the crew know about you the better so they can stock the yacht with all of your favorite things. Your menus will be created around your individual food preferences and professional chefs will be able to prepare food for most appetites, tastes and dietary needs with prior warning of your requirements.

  
  Optional dining may also include guests bringing and preparing their own meals as part of the experience. Be sure to confirm with our crew which option you works best for your needs when booking.

• What will the weather be like for my chosen charter vacation?
• Our trained staff will provide yacht chartering location information such as general expected seasonal weather. If you still have questions or want a more detailed forecast please do not hesitate to contact us for advice.
• Are there any DOs and DON'Ts during my charter vacation?
• As with any traveling it makes good sense to remember you are visitor in another country or culture. A smile or pleasant greeting will get great results in most areas. Try to avoid being too casually dressed when in town or away from the beach. Ensure that you have all the necessary requried identification and documentations before leaving on your charter. It is a good idea to carry your important personal documents on you when you leave Gravity Luxury Motor Yacht. Ask the captain and crew advice about what is best should you have any questions or concerns during your charter vacation.
• What if I want to cancel my charter?
• The charter agreement will document what happens in various circumstances if the charter is cancelled. We recommend trip insurance to all our clients. Trip or Travel insurance covers your group in case of cancellation due to unforeseen circumstances. This insurance will protect you from any loss of cancellation fees.
  
  For more information regarding our cancellation policy/fees please contact us and a trained staff member well be happy to help.
• How are the costs and expenses calculated?
• There are two types of rates for crewed yacht charters: either "all-inclusive" or "plus expenses".

  
  All-inclusive generally means the charter fee includes the services of a Captain and Crew, meals, standard ship's bar, fuel, and all expenses related to running of the vessel and use of on-board sports equipment. The charter fee does not include (optional) crew gratuities, scuba diving, scuba equipment, premium beverages and fine wines, excessive alcoholic consumption, off yacht excursions, dockage, cruising taxes and permits, telephone, airport transfers or similar expenses incurred by the charterer.

  
  "Plus expenses" refers to a charter rate which does not include things such as beverages, fuel, communications etc. Your charter expenses are charged at cost and incorporated into an APA (advanced provisioning allowance) to cover your operating expenses. The 'expenses' are estimated at 25-30% of the base charter fee, but may be more or less depending on your individual requirements. The captain will be responsible for the accounting of your expenses and will provide receipts. Should you spend more than your estimated expense allowance, say by ordering unusually expensive items, staying in expensive ports or doing excessive cruising, additional payment will be required during your charter. Conversely, unspent APA will be refunded to you at the end. Please also note that a crew gratuity at around 10-15% of the charter rate is customary, yet discretionary upon performance.
  Source - www.CharterWorld.com
  
  Estimate your charter cost by using our online charter cost estimator and book your charter online today!

• What type of payment do you accept?
• We accept all major credit cards and payment by bank transfer. We also accept Paypal from US dollar bookings (surcharge applies).
  
• What is the charter guest accommodations on Gravity Luxury Motor Yacht?
• Gravity was practically built to serve as an ideal charter yacht. A massive flybridge & luxurious aft deck, four well-appointed staterooms, and her overall fit-and-finish are all proof of this. Visit our photos and videos page to view our luxurious accomodations.